customer service

Dickers Garden secure online store sells Premium Certified Organic Fertilisers and Garden Accessories from High Quality Tools to Ornaments and Books.

We accept all major Credit Cards, Direct Deposit, PayPal and Deliver Australia Wide with Australia Post.

All of our prices are in Australian dollars (AUD) and are regularly updated when price changes are received from our suppliers.

Dickers also offer the service of advice on what products are most suited to your needs and have friendly staff on call to help you. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.

Dickers supplies larger quantities of Organic fertiliser from 200 Litres to 1000 Litres and would be happy to supply you a quote.

If you are a retailer and would like to stock and sell our Products please give us a call and we will be happy to assist you.

Dickers Garden provides Premium Quality products that will bring Satisfaction to all our customers needs.

How Does it all Work?

Take a look around, choose your product, add your selection to your shopping cart and continue to browse and add more products. When you’re done browsing, you’ll find yourself in the checkout area and you’ll either log in (if you’ve been here before, already registered and can’t be bothered entering all your shipping information again; or register as a new customer (welcome!).  Once you’re through here, follow the simple instructions to complete your purchase. You will then receive an email outlining the details of the Dickers Garden items you’ve chosen and an expected delivery date.  A record of your order is stored in your account so that you can refer back to it anytime.

Shipping & Delivery

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 1 business day and shipping times are estimated at between 3-8 business days depending on your location within Australia. 

Shipping Destinations:

Dickers Garden  ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 0400 066 310  to enquire about a special order.

My Order Hasn't Arrived and I would like to get out into the garden!

In an ideal World, tradesmen would always come on time and we’d all get a good night’s sleep, but the truth is things happen that may cause a delay in your order being delivered to you.  So, please wait an extra day or so and if it still hasn’t arrived please send us an email: sales@dickersgarden.com.au  We’ll get on to it straight away and find out what’s causing the delay.  We’ll then contact you with an updated delivery time.

Returns Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Payment Methods

We accept All Major Credit Cards, Direct Deposit and Paypal. And all of our prices are in Australian dollars (AUD) and are regularly updated when price changes are received from our suppliers.

Visa, Mastercard
We use Eway to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using industry standard SSL128-bit encryption technology.

Direct Deposit.
We accept direct deposits from Australian Customers only. Simply checkout your products and you will be given our bank details. Then you can send then payment using your internet banking, or simply go into a westpac bank branch and deposit cash. It is important that you give your order number as a reference so we can locate your payment. You order will be dispatched as soon as we can confirm a payment from you. If you would like to speed up the delivery of your parcel, you may email or fax us a receipt of your direct deposit.

Paypal
We accept Paypal - Fast Safe & Secure! You can even use your normal bank account to fund your paypal account. If you would like to find out more about Paypal please visit Paypal's FAQ section.

The Dickers Garden checkout shouldn't be too much trouble to use, but if you do require some assistance we'd be more than happy to help - see our contact details below.

Who Can I Talk to if I have a Problem or need some Advice?

As a Dickers Garden customer you are always welcome to contact us anytime with any questions or advice you may need.  So, please email us sales@dickersgarden.com.au or phone us (Australia) +61 0400 066 310

 

TERMS AND CONDITIONS

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st January 2012. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price. 

Copyright

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Dickers Garden. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Dickers Garden.  Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Dickers Garden wouldn’t be very nice and is strictly prohibited.

Disclaimer

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current.

Dickers Garden makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.

Neither Dickers Garden, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Viruses

Dickers Garden cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release Dickers Garden entirely of all responsibility for any consequences of its use.

Links

This website may contain links to other websites. Dickers Garden is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Dickers Garden. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.

Privacy Policy

Dickers Garden is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Dickers Garden uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Dickers Garden only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.